What a story!!
I bought a galaxy note 4 right on launch day first thing in the morning. Ive had just about every phone but have been waiting for while to get my hands on the new note 4. Well I bought the phone at the videotron at St . Bruno shopping center in Quebec, Canada. Once i singed all the papers for my contract i got home and finally took the phone out of the box. I loved it, it does everything one would expect from the highest spec phone on the market. But about a week later i started noticing that my buttons especially my home button were slightly loose and also a weird oil spot developing under the home button.
So I went back to videotron but this time at St. Catherine street store and the manager obviously didnt know much about phones because he looked at it, pu windex on a paper towel and started wiping my screen with it and telling me theres nothing wrong with it. After frustratingly ezplaining everything to him he basically explained that if the phone makes calls and works, than these issues arent covered for an exchange as its not affecting the functionality. My logic to him was if you vuy a ferrari and realize that the paint is f-up wouldn't the dealership do something about it.. anyways without any luck I left.
about a week and half later i found out there was a store here in montreal called service absolute which is a samsung repair center that i could bring my phone to. After getting off the phone with them, they explained how it would take nearly a month before they would have any part for this phone. So after patiently waiting i finally get a call back from them and droped off my phone the following day.
Two days later i recieve the phone and after few hours i noticed the phone's new screen was actually lifting from the housing and the buttons were all still loose. I was furiated cause i felt that Samsung made it worst!! I could actually see inside my phone from behind the screen and could see dust getting inside the phone under the camera lens and so on. I was completly desperate to fix this asap and decided at this pont to take matters in my own hands and take this thing apart.. i know! Scray sh@$ but it had to be done. I unscrewed the screws at the back and gently seperates the phone from the metal frame.
The first thing i found out is if your going scatch your phones metal case, its no big deal you can replace the whole thing for 40 bucks. Next i noticed that all the buttons ( volume and power) are adheared to that frame by a few pins stratically placed. So its normal that they have play and not really important as it wont affect anything on the motherboard. After that i noticed that the glue between the inner midframe ( the one that hold the motherboard with the screen) also wasnt glued properly and was able to seperate it from the lcd/digitizer assembly. What i now found out is the home button isn't attached to any5hing at all and is completely free floating between the midframe and the screen home button cutout. Which means that again, no need to worry about anything breaking as the home button is loose to start with and only in place by the two peaces glued together. Loose or not it will not break.
Well i wasnt able to adhear the screen back in place as I didnt have double sided tape but sent in to samsung again and they finally glued it back properly. They did their job priperly this time and no more screen seperation issues. But ill tell you i definatly got an up close look of this phone and im keeping as it super easy to repair if anythibg ever broke on it.
Thought id share my experience with everyone and put some of your worries to rest.
take care!
I bought a galaxy note 4 right on launch day first thing in the morning. Ive had just about every phone but have been waiting for while to get my hands on the new note 4. Well I bought the phone at the videotron at St . Bruno shopping center in Quebec, Canada. Once i singed all the papers for my contract i got home and finally took the phone out of the box. I loved it, it does everything one would expect from the highest spec phone on the market. But about a week later i started noticing that my buttons especially my home button were slightly loose and also a weird oil spot developing under the home button.
So I went back to videotron but this time at St. Catherine street store and the manager obviously didnt know much about phones because he looked at it, pu windex on a paper towel and started wiping my screen with it and telling me theres nothing wrong with it. After frustratingly ezplaining everything to him he basically explained that if the phone makes calls and works, than these issues arent covered for an exchange as its not affecting the functionality. My logic to him was if you vuy a ferrari and realize that the paint is f-up wouldn't the dealership do something about it.. anyways without any luck I left.
about a week and half later i found out there was a store here in montreal called service absolute which is a samsung repair center that i could bring my phone to. After getting off the phone with them, they explained how it would take nearly a month before they would have any part for this phone. So after patiently waiting i finally get a call back from them and droped off my phone the following day.
Two days later i recieve the phone and after few hours i noticed the phone's new screen was actually lifting from the housing and the buttons were all still loose. I was furiated cause i felt that Samsung made it worst!! I could actually see inside my phone from behind the screen and could see dust getting inside the phone under the camera lens and so on. I was completly desperate to fix this asap and decided at this pont to take matters in my own hands and take this thing apart.. i know! Scray sh@$ but it had to be done. I unscrewed the screws at the back and gently seperates the phone from the metal frame.
The first thing i found out is if your going scatch your phones metal case, its no big deal you can replace the whole thing for 40 bucks. Next i noticed that all the buttons ( volume and power) are adheared to that frame by a few pins stratically placed. So its normal that they have play and not really important as it wont affect anything on the motherboard. After that i noticed that the glue between the inner midframe ( the one that hold the motherboard with the screen) also wasnt glued properly and was able to seperate it from the lcd/digitizer assembly. What i now found out is the home button isn't attached to any5hing at all and is completely free floating between the midframe and the screen home button cutout. Which means that again, no need to worry about anything breaking as the home button is loose to start with and only in place by the two peaces glued together. Loose or not it will not break.
Well i wasnt able to adhear the screen back in place as I didnt have double sided tape but sent in to samsung again and they finally glued it back properly. They did their job priperly this time and no more screen seperation issues. But ill tell you i definatly got an up close look of this phone and im keeping as it super easy to repair if anythibg ever broke on it.
Thought id share my experience with everyone and put some of your worries to rest.
take care!
Written by dd
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