I have the following Android Device:
Samsung Note 3
Model No: SM-N9005
Android version: 4.4.2
Build No. KOT49H.N9005XXUGNJ2
Security software version: MDF v1.0 Release 3
Issue: The S-Pen fails to get any input on the screen. I have tried & noticed the following:
1) S-Pen detachment notification works when taken out.
2) Air View options pops up when pen is detached.
3) Air view options work when pressed with finger but not with S-Pen.
4) S-Pen works fine with other Note 3 devices
5) Other S-Pen does not work on my device
6) Made sure the S-Pen features are enabled under the settings. Tried enable/disable as well.
7) Tried the following testing using *#0*#
a) TSP Hovering: Works fine with the finger & the S-Pen(as a trial)
b) Wacom Test: Doesnt detect the S-Pen input at all.
c) SPEN Hovering: Doesnt detect the S-Pen input at all.
8) Tried to tighten up the screw within the S-Pen as a trial although it works with other Note 3 devices, however, it didnt work !
9) Did a Reboot as well!
10) The phone does not have any magnetic case either! FYI
Could anybody suggest a work around for this problem? I am not sure if a factory reset can solve the problem, has anybody got that working after a factory reset?
I have all my data synced with the my google account, so with a factory reset, would it be restored back once signed it back on the phone? Will the Apps get uninstalled as well?? Do you think it is possible to re-install the S-Pen SDK or something?
Please advise!
Thanks
Pierre
Samsung Note 3
Model No: SM-N9005
Android version: 4.4.2
Build No. KOT49H.N9005XXUGNJ2
Security software version: MDF v1.0 Release 3
Issue: The S-Pen fails to get any input on the screen. I have tried & noticed the following:
1) S-Pen detachment notification works when taken out.
2) Air View options pops up when pen is detached.
3) Air view options work when pressed with finger but not with S-Pen.
4) S-Pen works fine with other Note 3 devices
5) Other S-Pen does not work on my device
6) Made sure the S-Pen features are enabled under the settings. Tried enable/disable as well.
7) Tried the following testing using *#0*#
a) TSP Hovering: Works fine with the finger & the S-Pen(as a trial)
b) Wacom Test: Doesnt detect the S-Pen input at all.
c) SPEN Hovering: Doesnt detect the S-Pen input at all.
8) Tried to tighten up the screw within the S-Pen as a trial although it works with other Note 3 devices, however, it didnt work !
9) Did a Reboot as well!
10) The phone does not have any magnetic case either! FYI
Could anybody suggest a work around for this problem? I am not sure if a factory reset can solve the problem, has anybody got that working after a factory reset?
I have all my data synced with the my google account, so with a factory reset, would it be restored back once signed it back on the phone? Will the Apps get uninstalled as well?? Do you think it is possible to re-install the S-Pen SDK or something?
Please advise!
Thanks
Pierre
Written by dd
We are Creative Blogger Theme Wavers which provides user friendly, effective and easy to use themes. Each support has free and providing HD support screen casting.
0 commentaires:
Enregistrer un commentaire