I purchased by Note 4 on the 4th of December and based upon my previous usage statistics, I chose a 2GB plan. (This is for a single line mind you). I took a trip to California for a couple of weeks and where I was, there was no Internet and no wifi, I was forced to use my 4GLTE the entire time. This required me to upgrade my data to 3GB on the fly and when I finally returned home on the 22nd, I had used 2.54GB data of 3GB.
On Jan 1 my bill cycle ended and my DATA USAGE should have been reset to 0/3GB. I left the house to run errands yesterday and while waiting for my car to get fixed, I decided that I would watch some youtube videos. I popped up the widget that verizon supplied and I seen that I was now at 2.58GB of data out of 3GB. I called Verizon 611 and the rep said that they were sure that it was reset and that I most likely left Facebook open and that ate up 2+GB of data in 2 days, seems legit! NOT. The rep then tells me that I need to disable Mobile Data if I am using Wifi because programs will still use it (Now I know this is the case with some applications and download boosters, but I do not have any of those installed). She then sent me over to technical support to see what is using up all the data.
The technical support rep answered and I was so upset that I was almost to tears. He was polite and said that he would help me figure out what happened and how to keep it from happening in the future. He did the calculations and he came back with 2.1GB at first then after checking my phones usage, it did not match up. He admitted that he miscalculated and what he was seeing was 2.1MB of usage and not 2.1GB. He opened a ticket and also switched me to the Loyalty plan, giving me 4GB of data for 2GB price, all in all I ended the call with a smile.
TLDR: Make sure your Data is getting reset each month. Double check your usage on your phone to make sure it matches Verizons usage. If not open a ticket with support and have them review/correct the miscalculation.
Hope this helps someone else.
Avs.
On Jan 1 my bill cycle ended and my DATA USAGE should have been reset to 0/3GB. I left the house to run errands yesterday and while waiting for my car to get fixed, I decided that I would watch some youtube videos. I popped up the widget that verizon supplied and I seen that I was now at 2.58GB of data out of 3GB. I called Verizon 611 and the rep said that they were sure that it was reset and that I most likely left Facebook open and that ate up 2+GB of data in 2 days, seems legit! NOT. The rep then tells me that I need to disable Mobile Data if I am using Wifi because programs will still use it (Now I know this is the case with some applications and download boosters, but I do not have any of those installed). She then sent me over to technical support to see what is using up all the data.
The technical support rep answered and I was so upset that I was almost to tears. He was polite and said that he would help me figure out what happened and how to keep it from happening in the future. He did the calculations and he came back with 2.1GB at first then after checking my phones usage, it did not match up. He admitted that he miscalculated and what he was seeing was 2.1MB of usage and not 2.1GB. He opened a ticket and also switched me to the Loyalty plan, giving me 4GB of data for 2GB price, all in all I ended the call with a smile.
TLDR: Make sure your Data is getting reset each month. Double check your usage on your phone to make sure it matches Verizons usage. If not open a ticket with support and have them review/correct the miscalculation.
Hope this helps someone else.
Avs.
Written by dd
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